Welcome to https://houstoninjurywellness.com/ (the “Website”), operated by Houston Injury & Wellness Clinic PLLC (“Company,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through this Website and related services.

Please read this Privacy Policy carefully. By accessing or using the Website, you consent to the data practices described in this policy. If you do not agree, please do not use the Website.

Your Consent

By using this Website or submitting information through it, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. This policy applies to all visitors, patients, leads, and users of our services.

Information We Collect

We may collect personal and sensitive information that you voluntarily provide, including but not limited to:

• Full name
• Date of birth
• Mailing and physical address
• Email address
• Phone number
• Insurance-related information
• Health and treatment-related information you submit voluntarily
• Appointment details
• Communications (calls, texts, emails, voicemail recordings)
• IP address and device information

If you become a patient, any information shared electronically or in connection with services is subject to this Privacy Policy and applicable healthcare privacy laws.

Categories of Personal Information Collected (CCPA Disclosure)

Within the last twelve (12) months, we may have collected the following categories of personal information:

Personal information does not include publicly available information, de-identified data, or information excluded by law (including HIPAA where applicable).

How We Use Your Information

We may use collected information to:

• Schedule appointments and provide healthcare-related services
• Communicate with you regarding treatment, scheduling, or inquiries
• Respond to questions or requests
• Send administrative, marketing, or informational messages
• Improve Website performance and user experience
• Ensure compliance with legal and regulatory obligations
• Detect and prevent fraud or misuse

Sharing of Information

We do not sell your personal information.

We may share your information:

• With service providers and vendors acting on our behalf
• With healthcare partners or referral providers when necessary
• To comply with legal obligations, subpoenas, or court orders
• To protect our rights, safety, or property, or that of others
• In the event of a business transfer, merger, or acquisition

All third parties are required to maintain appropriate confidentiality and security safeguards.

Your Privacy Rights

Depending on your state of residence, you may have the following rights:

• Right to Access – Request access to personal data we hold
• Right to Correct – Request correction of inaccurate data
• Right to Delete – Request deletion of certain personal data
• Right to Portability – Request a portable copy of your data
• Right to Opt-Out – Limit certain data processing or marketing
• Right to Limit Sensitive Data Use
• Right to Non-Discrimination

To exercise your rights, contact us using the information in the Contact Us section below.

Communications & Opt-Out

You may opt out of marketing communications at any time by:

• Clicking “unsubscribe” in emails
• Replying STOP to SMS messages
• Contacting us directly at patientcare@houstoninjurywellness.com

Transactional and service-related communications may still be sent.

IP Addresses & Passive Data Collection

We automatically collect certain technical information including IP address, browser type, device data, and navigation activity to:

• Administer the Website
• Improve functionality
• Analyze trends and performance

This data is generally non-identifying but may be linked to personal information.

Cookies & Tracking Technologies

We use:

• Session cookies (expire when browser closes)
• Persistent cookies (remain until deleted)
• Analytics and tracking tags

You may adjust browser settings to refuse cookies, though some features may not function properly.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Restricted internal access
• Secure systems and encryption where applicable
• Vendor confidentiality requirements

However, no system is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

This Website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies separately.

Do Not Track Signals

At this time, we do not respond to browser “Do Not Track” signals.

Children’s Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If such data is identified, it will be promptly removed.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any material changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Houston Injury & Wellness Clinic PLLC
3800 N Shepherd Dr.
Houston, TX 77018
United States

Email: patientcare@houstoninjurywellness.com
Phone: +1 (956) 987-3626

PLEASE PRINT AND RETAIN A COPY OF THIS PRIVACY POLICY FOR YOUR RECORDS.

Next step (recommended)

If you want, I can also:

• Create a HIPAA Notice of Privacy Practices
• Add SMS / A2P compliance language
• Tailor this for Texas + CCPA + HIPAA alignment
• Format it for WordPress / GHL / footer-ready HTML

Just tell me.

add hippa notice

Below is a HIPAA Notice of Privacy Practices that you can add as a standalone page or append directly under your Privacy Policy for Houston Injury & Wellness Clinic PLLC.
This is written in clinic-appropriate, compliance-ready language and aligned with U.S. HIPAA requirements.

You can publish this at:
/hipaa-notice-of-privacy-practices

HIPAA Notice of Privacy Practices

Houston Injury & Wellness Clinic PLLC

Effective Date: [Insert Date]

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.

Our Legal Duty

Houston Injury & Wellness Clinic PLLC (“we,” “us,” or “our”) is required by law to:

• Maintain the privacy of your Protected Health Information (PHI)
• Provide you with this Notice of our legal duties and privacy practices
• Follow the terms of this Notice currently in effect

Protected Health Information includes information that identifies you and relates to your past, present, or future physical or mental health condition, healthcare services, or payment for those services.

How We May Use and Disclose Your Health Information

We may use and disclose your PHI without your authorization for the following purposes:

1. Treatment

We may use or disclose your health information to provide, coordinate, or manage your healthcare and related services.
Example: sharing information with another healthcare provider involved in your care.

2. Payment

We may use and disclose your health information to bill and collect payment for services provided.
Example: submitting claims to your insurance company.

3. Healthcare Operations

We may use and disclose information for clinic operations, quality assessment, training, licensing, and administrative purposes.

Other Permitted Uses and Disclosures

We may also disclose your information:

• To comply with federal, state, or local laws
• For public health activities
• To report abuse, neglect, or domestic violence as required by law
• For health oversight activities (audits, investigations)
• For judicial or administrative proceedings
• To law enforcement when legally required
• To prevent a serious threat to health or safety
• For workers’ compensation claims

Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before using or disclosing your PHI for:

• Marketing purposes (where required)
• Sale of PHI
• Any use or disclosure not described in this Notice

You may revoke your authorization in writing at any time.

Your Rights Regarding Your Health Information

You have the right to:

✔ Access Your Records

Request to inspect or obtain a copy of your health records.

✔ Request Corrections

Ask us to correct health information you believe is incorrect or incomplete.

✔ Request Restrictions

Ask us to limit how we use or disclose your information (we are not required to agree in all cases).

✔ Request Confidential Communications

Ask us to contact you in a specific way (e.g., phone instead of email).

✔ Receive an Accounting of Disclosures

Request a list of certain disclosures we have made of your PHI.

✔ Receive a Paper Copy of This Notice

Even if you agreed to receive it electronically.

Our Responsibilities

We will:

• Protect your PHI using appropriate safeguards
• Notify you if a breach occurs that may compromise your information
• Not use or share your information other than as described in this Notice unless permitted by law

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Houston Injury & Wellness Clinic PLLC
3800 N Shepherd Dr.
Houston, TX 77018

Email: patientcare@houstoninjurywellness.com
Phone: +1 (956) 987-3626

You may also file a complaint with the U.S. Department of Health and Human Services.
We will not retaliate against you for filing a complaint.

Changes to This Notice

We reserve the right to change this Notice. Any changes will apply to all PHI we maintain and will be posted on our Website and available upon request.

Contact Information

For questions about this Notice or your rights, contact:

Houston Injury & Wellness Clinic PLLC
3800 N Shepherd Dr.
Houston, TX 77018
United States

Email: patientcare@houstoninjurywellness.com
Phone: +1 (956) 987-3626